Blog
Notes from building Supoid
Thoughts on customer feedback, AI clustering, and the meta-game of building a SaaS in 2026.
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How to collect customer feedback (the right way)
Eight channels for collecting customer feedback, ranked by signal-to-noise. With a workflow that scales from 10 to 10,000 customers.
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Featurebase vs Canny: Which is right for you?
An honest comparison of Featurebase and Canny — pricing, features, ideal customer — from someone who's used both.
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Building a public roadmap in 2026
Why public roadmaps still work in 2026, what to put on them, and what to leave off. With templates.
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Changelog best practices for SaaS
How often to publish, what tone to use, what NOT to include, and how to make a changelog people actually read.
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Why we built an AI-native feedback tool
Most feedback tools were designed for a world where humans triaged everything. Here's what changes when you assume AI as the first reader.