Blog
Notes from building Supoid
Thoughts on customer feedback, AI clustering, and the meta-game of building a SaaS in 2026.
Supoid TeamCustomer feedback management: the SaaS founder's playbook
Where feedback goes wrong, why most SaaS feedback systems fail, and how to set one up that actually informs the roadmap — not just collects votes into the void.
Supoid TeamHow to collect customer feedback (the right way)
Eight channels for collecting customer feedback, ranked by signal-to-noise. With a workflow that scales from 10 to 10,000 customers.
Supoid TeamFeaturebase vs Canny: Which is right for you?
An honest comparison of Featurebase and Canny — pricing, features, ideal customer — from someone who's used both.
Supoid TeamBuilding a public roadmap in 2026
Why public roadmaps still work in 2026, what to put on them, and what to leave off. With templates.
Supoid TeamChangelog best practices for SaaS
How often to publish, what tone to use, what NOT to include, and how to make a changelog people actually read.
Supoid TeamWhy we built an AI-native feedback tool
Most feedback tools were designed for a world where humans triaged everything. Here's what changes when you assume AI as the first reader.